Privacy Policy
Retcons Technology Private Limited (may be referred to as ‘Retcons’, ‘us’, ‘we’, or ‘our’) and Directorate of Dairy Department, Assam (may be referred to as ‘Dairy Department’) as the operator of the application, respects and understands the importance of privacy regarding personal data of our customers, visitors and learners.
This privacy policy (‘Policy’) describes how Retcons and Dairy Department collects, stores, processes, shares and uses personal data. This policy is applicable to our application and any services we provide including our marketing practices. We ensure total transparency in all our dealings.
In case you provide us with the personal data of third persons (such as family members or work colleagues) you should make sure that these persons are familiar with this Privacy Policy and you should only share their personal data if you have permission to do so and ensure that his personal data is correct.
Collection Of Information
Information you provide to us: You may give us information about you by filling in forms on our application when you register to use the Services and when you report a problem with the application such as:
  • Your name, Farm details, Type of Farm owned;
  • E-mail address, Postal address, Contact details;
  • When create account on application then username and password, feedback, and survey responses;
  • Report a problem with the application; receive support or otherwise corresponding with us.
No personal information is collected apart from the information submitted by the users themselves. Further, after filling forms on the application users are required to accept the terms of this policy and provide their consent for use, store and process of their personal information.
Information we collect about you: When you visit our application or use our product/service, standard information may be collected automatically by our servers which are provided by your web browsers. The information may include:
  • Internet Protocol (IP) address, type of browser and version;
  • Type of device used, operating system and version, unique device identifiers;
  • Geo-location to track user base;
  • The pages you visit, the time and date of your visit, the time spent on each page and other details.
Information required to be collected by Law: We may collect information to comply with the regulatory requirement or rules and regulations of bye-laws such as Know Your Customer (KYC) documents required, anti-money laundering requirements.
Information we collect from other sources: The application may use cookies or similar technologies as it allows recognising application users which in turn makes easier for users to use the application. However, users can at any moment change the cookies settings or delete the previously set cookies but this will not affect any processing that has already taken place.
The third-party sources may be used but will be done with clear notice.
We also use analytical tools to identify how you found our application among other usage and tracking tools in order to understand your requirement and way of using the application/product/service, so we can optimize the same in a user-friendly manner.
USE OF PERSONAL DATA
We will process or use your personal data in a transparent and lawful manner for the following purpose:
  • To analyze your use of the applications by compiling reports on application activity for optimizing our application and for internal statistical purposes.
  • To identify how to improve the user experience and cater the needs of the users.
  • To resolve issues raised by the user for customer or technical support.
  • For researching and marketing our other services.
  • To ensure fraud prevention, safety and detecting illegal activities.
  • To enforce activities in compliance with applicable laws and our agreements and policies.
DISCLOSURE OF PERSONAL INFORMATION
To provide certain services or for business purposes your personal information can be shared with third parties that would be clearly communicated beforehand while you submit your information or with your prior consent.
All such third parties will be contractually bound to protect data in compliance with our Privacy Policy.
We shall require you to share your data with any government or enforcement entity seeking access to the data if their request is valid and within their statutory or regulatory power.
PROTECTION OF INFORMATION
We ensure that your personal information is protected with appropriate technical and organizational security measures. We take the privacy and security of our users' information seriously and have implemented appropriate measures to safeguard it. However, any data transmission on the Internet is generally not secure and we accept no liability for unauthorized access, use, disclosure, or loss of personal information. Unfortunately, absolute protection is not technically possible. We use encryption and other technical safeguards to protect the integrity and confidentiality of data on our blockchain. We do not share any user information with third parties unless required by law.
RIGHTS REGARDING YOUR INFORMATION
The rights available regarding your personal information that are available with us are set forth below:
  • Access to the information: You have right to access to the information regarding your personal data stored with us at any time and on your request can provide you a copy of the information within 30 days from the date of request electronically.
  • Access to rectification: If the personal data stored with us is inaccurate or incomplete or outdated, change in address/ contact number you may inform us at any time and we will take all responsible steps to rectify your personal data and keep up to date.
    To proceed with such a request, we may need supporting documents as proof of change for legal regulations or purposes.
  • Right to be forgotten or erasure: If you want us to remove your personal data stored, that can be done subject to the retention period agreed under the agreement entered with us and in following circumstances only:
    1. where the data is no longer required by us;
    2. where there are no regulatory and legal obligations to retain the data;
  • Restriction of processing: You can choose to suppress or restrict use of your stored personal data with us but this does not stop us from storing your personal information. However, we will let you know whether requested restriction is possible or not. Such as in following cases, but not limited to, processing cannot be restricted:
    1. processing is prudent to be performed in public interest;
    2. processing is performed under legal grounds;
    3. processing is done for providing certain services;
    4. processing is undertaken for research.
  • Data portability: You may request us in writing to transfer your personal information stored with us to another third party of your choice.
  • Automated decision-making including profiling: You can request us not to be subject to the decisions based solely on an automated process including profiling subject to the following conditions:
    1. is necessary for entering into or performing the services;
    2. is required for legal compliances or regulations; processing is performed under legal grounds;
    3. consent was explicitly taken while submitting information on the website/app.
  • Restricting Marketing communication: You can request us to stop sending you mails related to marketing or promotion of our products and services. Provided, we reserve the right to send you mails related to products and services subscribed.
You can exercise any of these rights by contacting us at [email protected]
ACCEPTANCE OF TERMS
By using our site or online services, you signify your consent to the use of your information in the manner prescribed by this privacy policy.
STORAGE OF DATA
The length of time we retain Personal Data outside our back-up system varies depending on the purpose for which it was collected and used. Further, we reserve the right to maintain your personal information as part of our standard back-up procedures in electronic format.
When personal data is no longer necessary for the purpose for which it was collected, we will maintain records for a significant period as mandated by regulation & then securely destroy the records.
CHILDREN’S PRIVACY
Our application or services requires verifiable parental consent for the collection of personally identifiable information from children under 13 years of age or equivalent minimum age in the relevant jurisdiction. However, it is possible that we may inadvertently receive information pertaining to children then please notify us at [email protected].
CHANGES TO OUR PRIVACY POLICY
If we decide to change our privacy policy, we will post those changes on this page. If you are using the application after the changes in this privacy policy that will be assumed as acceptance of the new policy.
This privacy policy is effective as of 16 July, 2024.
CONTACT INFORMATION
Any questions about this Privacy Policy should be directed to [email protected].
In the event that you wish to make a complaint about how we process your Personal Data, please contact us in the first instance at [email protected] and we will attempt to handle your request as soon as possible.